Your mission
This role is to maximise customer satisfaction through effective and punctual order and transportation management, as well as to improve profit margin through proper buying rate control.
- Efficiently Input all orders into the Transportation Record.
- Coordinate in-land road transportation operations.
- Compile and maintain an up-to-date trucking/shipment list and monitor delivery status consistently.
- Control trucking buying and selling costs.
- Manage claims issues, such as damage or loss, with a proactive approach.
- Generate process setup and improvement initiatives.
- Create accurate invoices for customers.
- Communicate relevant shipping details promptly to customers’ post-order placement.
- Provide support to customers, addressing any issues and engaging in discussions about the shipping/trucking process.
- Resolve operational issues efficiently, offering logistic solutions when necessary.
- Manage special account at Related Volume and company size.
- Engage in discussions on possible charges/cost reduction strategies.
- Participate in debates about processes for special orders.
- Resolve issues in a smooth & friendly way and manage every shipment punctual and accurate.