Key responsibilities:

• As a forwarding merchant (m/f/d), you are responsible for supporting your existing customers in all matters relating to the operational handling of shipments
• You will coordinate, prioritize and monitor order control, processing of incoming and outgoing warehouse shipments.
• You organize courier trips for shipments, keep statistics on transport incidents and evaluate them.
• You process and plan the loading space registration of different loads (Groupage, LTL, FTL, Courier, etc.) and ensure that deadlines are met
• You are the contact person (m/f/d) for returns and complaints processing
• You check incoming orders and supplier invoices, record shipments and create shipping documents and outgoing invoices
• You communicate with assigned contractors regarding the transport processing in incoming goods, outgoing goods, customs clearance and distribution
• You communicate directly with customers as well as with all internal departments and ensure a good flow of information
• You will maintain and expand relationships with partners (3rd parties) 
• For a forwarding merchant, a diverse and varied range of tasks awaits you, including quality monitoring and contributing new ideas to actively improve processes while cooperating with other teams