As an Import Operations Junior Specialist, you will ensure the smooth handling of international ocean freight shipments while acting as a trusted point of contact for customers, partners, and internal stakeholders.
- Coordinate and manage ocean freight import shipments (FCL & LCL) from origin to final delivery.
- Process shipping documents such as Bills of Lading, invoices, packing lists, and certificates.
- Coordinate customs clearance activities in cooperation with customs brokers and authorities.
- Monitor shipment progress and proactively resolve transportation issues.
- Communicate with shipping lines, agents, warehouses, and transport providers to ensure seamless operations.
- Maintain accurate shipment data and documentation within transport management systems.
- Provide customers with timely shipment updates and professional support.
- Verify freight costs, review invoices, and support billing processes.
- Ensure compliance with applicable customs, trade, and company regulations.
- Contribute to process improvements and support the continuous development of operational excellence.
- Collaborate closely with colleagues and actively participate in team initiatives and meetings.
- Support the expansion of customer relationships and agent networks through excellent service and operational reliability.
